AumVoice Privacy Policy

1. Who we are and what this policy covers

This Privacy Policy explains how AUMVOICE, a proprietorship registered in India. ("AumVoice", "we", "us" or "our"), collects, uses, shares and protects personal information when you use the website aumvoice.com and its related services (the "Platform").

AumVoice is an online marketplace where Clients can find and hire Voice Artists. We are the party responsible for deciding how your personal information is used (in India's law, the "data fiduciary"; in EU and UK law, the "controller"). Terms such as "Voice Artist", "Client" and "Job" have the same meaning as in our Terms of Service.

By using the Platform, you agree to this Policy. If you do not agree, please do not use the Platform.

2. Personal information we collect

We do not ask for sensitive information such as health, religion or political views, and we ask you not to include it in your profile or messages.

3. How we use personal information

The table also shows our legal basis where laws such as the EU and UK GDPR require one.

We use your information only for the purposes in this Policy, or for a purpose compatible with them, or with your consent. Where we rely on your consent, you can withdraw it at any time (see Section 10).

4. How we share personal information

We do not sell your personal information. We share it only as follows:

• With other users. A Voice Artist's public profile, demos, rates and reviews are visible to other users and visitors. When a Client posts a brief or hires a Voice Artist, the Voice Artist sees the Client's name or company name, the brief and the Job details needed to do the work. Messages are shared with the other party to the conversation.
• Payment partner. We use PayPal Payments Private Limited and its affiliates to take payments, hold and release funds and pay out. They handle your payment details under their own terms and privacy policy.
• Advisers. Lawyers, accountants and auditors who need the information to advise us.
• Authorities and legal reasons. Courts, regulators, tax authorities or law enforcement where the law requires it, or where we believe it is necessary to protect rights, safety or the Platform.
• Business changes. A buyer or successor if we merge, are acquired or sell part of our business. We will tell you if this changes who holds your information.
• With your consent, or at your direction.

5. Voice recordings, profiles and AI voices

• Your content stays yours. Recordings, demos and other content you upload or deliver remain yours or your clients', as set out in the Terms of Service. We do not own the work delivered through the Platform.
• How we use it. We store and display content to run the Platform: to show profiles, play demos, deliver files and resolve disputes.
• AI training. We do not use Voice Artists' recordings to train AI models unless the Voice Artist has separately opted in.
• AI voices. If a Voice Artist chooses to offer an AI version of their voice, we process their recordings to create and run that voice only with the Voice Artist's separate written consent. Voice recordings used for this may be treated as biometric or sensitive data in some places, and we handle them accordingly. A Voice Artist can withdraw consent for future use under the terms they agreed to.
• Confidential material. Briefs and scripts are shared only with the people involved in the Job and our service providers. Clients and Voice Artists must keep each other's confidential material confidential, as set out in the Terms of Service.

6. Cookies and similar technologies

We use cookies, which are small files stored on your device, and similar technologies to run the Platform and understand how it is used.

7. International transfers

We are based in India, and our users and providers are in many countries. Your information may be processed in India and in other countries where we or our service providers operate, which may have different data protection laws from your own. Where the law requires safeguards for such transfers, we use appropriate protections, such as contract terms approved for that purpose.

8. How long we keep information

We keep personal information only as long as we need it for the purposes in this Policy, including to meet legal, tax, accounting and reporting duties.

When we no longer need information, we delete or anonymise it. We may keep some information longer if the law requires it or to deal with a claim.

9. How we protect information

We use reasonable technical and organisational measures to protect personal information, such as encrypted connections (HTTPS), access controls, protected storage of passwords, and the use of a payment provider that follows industry payment-security standards. No system is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and keep it private. If a breach affects your information, we will tell you and the authorities as the law requires.

10. Your rights and choices

You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct, complete or update information that is wrong or out of date;
• delete your information (we may keep some where the law requires or for legal claims);
• limit or object to certain uses, or withdraw your consent where we rely on it; and
• give you your information in a portable format, where the law allows.

You can also update most details in your account settings, close your account by writing to info@aumvoice.com, and unsubscribe from marketing emails using the link in them.

Users in India. Under the Digital Personal Data Protection Act, 2023 and its rules, as they apply to us, you have the right to access information about your personal data, to ask for correction and erasure, to have your grievance addressed, and to nominate another person to exercise your rights if you die or cannot do so yourself.

Users in the EU, EEA and UK. You have the rights above under the GDPR or UK GDPR, including to object to processing based on legitimate interests and to complain to your local data protection authority.

Users in California. In the past 12 months we have collected the categories of information described in Section 2, for the purposes described in Section 3, and shared them as described in Section 4. We do not sell your personal information or share it for cross-context behavioural advertising. You have the right to know, access, correct and delete your information, and not to be treated unfairly for using these rights. You can use an authorised agent, and we may need to verify your identity.

How to use your rights. Write to info@aumvoice.com. We may ask you to verify who you are. We aim to respond within 30 days, or within the time the law allows. If we cannot help, we will explain why. If you are not satisfied, contact our grievance officer (Section 15) and, if you still disagree, the data protection authority in your country.

11. Children

The Platform is for people aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you think a child has given us information, contact info@aumvoice.com and we will delete it.

12. Links to other sites

The Platform may link to other sites or services that we do not control. Their privacy practices are their own, so please read their policies.

13. Marketing messages

We may email you about the Platform, such as news, features and offers, if you have agreed or the law allows. You can opt out at any time using the link in the email or by writing to info@aumvoice.com. We will still send you service messages, such as receipts and security alerts.

14. Changes to this Policy

We may update this Policy from time to time. We will post the new version with a new "last updated" date, and for material changes we will give notice on the Platform or by email. Please check this page regularly.

15. Contact, grievance officer and representatives

Grievance officer: Chanchal, info@aumvoice.com. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.

If you have any questions about this Policy or your information, please contact us at info@aumvoice.com.