AumVoice Terms of Service

1. About these Terms

These Terms of Service ("Terms") are an agreement between you and AUMVOICE, a proprietorship registered in India ("AumVoice", "we", "us" or "our"). They apply to your use of the website aumvoice.com and any related pages, tools and services (together, the "Platform").

By creating an account, subscribing, posting a Job, hiring a Voice Artist or otherwise using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.

In these Terms:

• "Voice Artist" means a person who lists a profile on the Platform to offer voice over services.
• "Client" means a person or business that uses the Platform to find and hire a Voice Artist.
• "Job" means a project that a Client hires a Voice Artist to do through the Platform.
• "Job Amount" means the total price, in US dollars, agreed between the Client and the Voice Artist for a Job.
• "Deliverables" means the audio files, scripts and other materials created or supplied for a Job.
• "Commission" and "Subscription" have the meanings given in Section 8.

2. Who can use the Platform

You must be at least 18 years old and able to enter into a binding contract. If you use the Platform for a business, you confirm that you can bind that business to these Terms. You must give accurate and complete information when you register and keep it up to date. The Platform is not intended for anyone under 18.

3. Our role: we are a marketplace only

• AumVoice provides an online marketplace that lets Clients find, audition and hire Voice Artists, and lets Voice Artists be found and hired. We also provide tools to post Jobs, communicate, and handle payments through the Platform.
• We are not a party to the agreement between a Client and a Voice Artist for a Job. That agreement is directly between them.
• We do not provide voice over services ourselves, we do not employ or represent Voice Artists, and we are not their agent, partner or employer. Voice Artists are independent contractors.
• We do not guarantee that you will find a Client or a Voice Artist, that any Job will be completed, or the quality, legality or suitability of any Voice Artist, Client or Deliverable.
• We do not own or claim any right in the Deliverables (see Section 11).
• Our role in payments is limited to collecting and holding the Job Amount and releasing it as described in Section 9.

4. Accounts

• You are responsible for keeping your login details secure and for everything done through your account. Tell us promptly at info@aumvoice.com if you suspect unauthorised use.
• You may have only one account unless we agree otherwise. You may not sell, share or transfer your account.
• We may verify your identity or business details, including before we release a payout (see Section 9), and may refuse or suspend an account if we cannot verify it or if we suspect fraud or a breach of these Terms.

5. Voice Artists

If you are a Voice Artist, you agree that:

• you are responsible for your profile, demos, rates and availability, and for the accuracy of what you say about your voice, experience and equipment;
• you own, or have the right to use, every recording, script and other material you upload or deliver, and doing so does not infringe anyone's rights;
• you will deliver work that matches the agreed brief, by the agreed deadline, and in the agreed format;
• you will not imitate or impersonate any real person (including a celebrity) without that person's permission;
• you will keep any confidential material a Client gives you confidential;
• you are responsible for your own taxes, insurance, equipment and any permits you need; and
• an active Subscription is required to keep your profile listed (see Section 8).

6. Clients

If you are a Client, you agree that:

• the briefs, scripts and other material you provide are lawful, and you have the right to use them and to give them to the Voice Artist;
• you will describe the Job (length, language, tone, usage, deadline and number of revisions) as clearly as you can, because the Voice Artist will rely on it;
• you will pay the Job Amount into the Platform before work starts, and review and respond to deliveries promptly (see Section 7); and
• you are responsible for any rights, clearances, disclosures and approvals needed for the way you use the Deliverables, including advertising and broadcast rules.

7. How a Job works

1. Posting and auditions.A Client posts a brief or invites a Voice Artist, and upon opening an audition, a flat US$9 platform fee applies to the client.
2. Hiring. The Client and Voice Artist agree the Job on the Platform: the scope, the usage rights, the deadline, the number of revisions and the Job Amount in US dollars.
3. Payment. The Client pays the Job Amount, and any taxes shown at checkout, through the Platform. We hold the money as described in Section 9.
4. Delivery. The Voice Artist delivers the work through the Platform.
5. Review. The Client reviews the work and either approves it or asks for revisions allowed by the Job.
6. Approval and release. When the Client approves the work, or the review period ends under Section 9, we release the money to the Voice Artist, less our Commission.

We may help the parties talk to each other, but the Job itself is their agreement.

8. Fees and subscriptions

All prices on the Platform are in US dollars (USD) unless we say otherwise. We show our fees before you pay.

Commission. For every Job that a Client hires a Voice Artist for through the Platform, we charge a Commission of 10% of the Job Amount, unless we tell you a different rate before you accept the Job. We may change the Commission rate for future Jobs by giving notice on the Platform or by email. A change does not affect a Job that has already been accepted.

Subscription. Voice Artists pay an annual Subscription to keep a profile listed and to use the Platform. Current plans:

The Subscription runs for one year from the date of purchase. It will renew automatically. If a Subscription ends, your profile may be hidden from search and from new Clients, but Jobs already accepted continue under these Terms.

Taxes and charges. Fees shown may be before taxes. Where the law requires, we add taxes such as GST or VAT, and you are responsible for any other taxes on your income. Payment processors and banks may charge fees or currency conversion costs that we do not control.

We may change the Subscription prices or plans for future periods by giving notice. A change does not affect a Subscription you have already paid for.

9. Payments and held funds

• Payment partner. We use third-party payment providers, currently PayPal Payments Private Limited and its affiliates ("PayPal"), to take payments by card and other methods. Your payment details are handled by PayPal under its own terms and privacy policy. We do not store your full card number.
• Currency. Prices are in US dollars. If your card is in another currency, your bank or card issuer may convert the amount and charge its own fees.
• Holding the Job Amount. When a Client pays for a Job, we hold the Job Amount until the Job is completed and the Client approves the work. We hold it for the Client and the Voice Artist, and we do not use it for our own purposes. It does not earn interest, and it is not a bank deposit or insured by any government scheme.
• Approval and release. After the Voice Artist delivers, the Client has 7 to 10 days to approve the work, ask for a permitted revision, or raise a dispute. If the Client does none of these within that time, the work is treated as approved and we may release the payment. On approval, we deduct our Commission and release the balance to the Voice Artist.
• Payouts. We pay Voice Artists to the payout method they set up, within 5 to 7 business days after release. A Voice Artist must complete any identity, bank and tax verification we ask for before we pay. Banks and payment providers may charge fees and take time to process payments, and we are not responsible for their delays.
• Withholding. We may delay or withhold a payment while there is a dispute, while we investigate suspected fraud or a breach of these Terms, or where the law requires, including tax rules.
• Chargebacks. If a Client disputes a card payment with their bank, we may hold or recover the related amount, and we may ask the Voice Artist for information to respond. If a chargeback is upheld for a Job and we have already paid the Voice Artist, we may recover that amount from the Voice Artist's later payouts, where the reason for the chargeback relates to the Voice Artist's delivery.
• Paying outside the Platform. To keep the Platform safe and fair, you may not ask or agree to pay or be paid outside the Platform for a Job that began on the Platform, or use the Platform to find someone and then avoid our fees.

10. Refunds, cancellations and disputes

Client refunds and cancellations

Refunds go back to the original payment method. We aim to process them within 5 to 7 business days, but your bank or card issuer may take longer to show them.

Subscription refunds. A Subscription is non-refundable once the subscription period has started, except where we charge you twice or by mistake, where we cancel your Subscription without cause, or where the law requires a refund. You may stop renewing at any time. We do not give partial refunds for the unused part of a period.

Disputes. If a Client or Voice Artist has a problem with a Job, they should first try to resolve it with the other party through the Platform. If that fails, either party may raise a dispute within 14 days of delivery by writing to info@aumvoice.com, with evidence (the brief, messages, the delivered files). We may ask both parties for information, and we will keep the Job Amount on hold while the dispute is open. We will try to help the parties agree. If they do not agree, we may decide how to release the held funds (in full to either party, or split) based on the brief, the Job terms and the evidence. Our decision about held funds is final on the Platform, but it does not affect any legal rights the parties have against each other.

11. Intellectual property and Deliverables

• We do not own the work. AumVoice does not own, and does not claim any right, title or interest in, the Deliverables, including the recordings, scripts and materials created or supplied for a Job.
• Rights between Client and Voice Artist. Who owns the Deliverables, and how the Client may use them (for example where, for how long and in which media), is decided only by the agreement between them for that Job, including the usage terms they accept on the Platform. The Voice Artist must make sure the usage terms are clear before accepting a Job, and the Client must use the Deliverables only as agreed.
• Your content. You keep all rights in the content you upload, such as profile text, photos, demos and briefs. You give AumVoice a limited, non-exclusive, worldwide, royalty-free licence to host, store, display and share that content on the Platform, and to show a Voice Artist's public profile and demos to promote the Platform. This licence ends when you delete the content or your account, except for copies we must keep by law or that other users already hold under a Job.
• Our Platform. The Platform, its design, software, logo and name belong to AumVoice or its licensors. These Terms do not give you any right to them except to use the Platform as allowed.
• Infringement. If you think content on the Platform infringes your rights, write to info@aumvoice.com with details, and we will review it and may remove it.

12. Rules of conduct

You may not use the Platform to:

• break any law, or post content that is illegal, misleading, defamatory, hateful, harassing, sexually explicit or that exploits minors;
• impersonate any person or organisation, or create a voice that imitates a real person without their permission;
• make deceptive, fraudulent or political-disinformation content;
• upload viruses or harmful code, scrape the Platform, or interfere with its security or operation;
• collect other users' data without permission, or contact users for spam;
• manipulate reviews, ratings or search results, or create fake accounts or Jobs; or
• avoid our fees or payment process (see Section 9).

We may remove content, suspend accounts or take other steps if we believe these rules have been broken.

13. AI voices

• Some Voice Artists may choose to offer an AI version of their voice. This is optional, and it happens only if the Voice Artist gives separate written consent, under terms shown on the Platform, that say which uses, languages and payment apply.
• AI-generated audio must be labelled as AI on the Platform. You may not use AI voices to deceive, to imitate a real person without permission, or for political or issue advertising.
• Clients are responsible for following any disclosure rules, platform policies, union agreements and laws that apply to their use of AI-generated audio.
• We do not use a Voice Artist's recordings to train AI models unless that Voice Artist has opted in.

14. Third-party services and links

The Platform uses services from others (such as payment, hosting, email and analytics providers) and may link to other sites. We do not control them and are not responsible for their content, terms or practices. Your use of them is governed by their terms.

15. Disclaimers

The Platform is provided "as is" and "as available". To the fullest extent the law allows, we do not make any promise or warranty, express or implied, about the Platform, including that it will be uninterrupted or error-free, or about any User, Job or Deliverable, including their quality, legality or fitness for a purpose. We do not endorse any Voice Artist or Client. You use the Platform and enter into Jobs at your own risk, and you should check for yourself that a Job suits your needs.

16. Limitation of liability

To the fullest extent the law allows:

• we are not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, data, goodwill or business, arising from your use of the Platform or any Job;
• we are not liable for the acts, omissions, work or payments of any Voice Artist, Client or other user; and

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence, or any rights you have as a consumer that cannot be waived.

17. Indemnity

You agree to protect and compensate AumVoice and its owners, directors, employees and partners against any claim, loss, liability or reasonable cost (including legal fees) arising from your breach of these Terms, your content, your Deliverables or your use of the Deliverables, or your breach of any law or third party's rights.

18. Suspension and termination

• You may close your account at any time by contacting info@aumvoice.com, after any open Jobs are completed or cancelled.
• We may suspend or end your access, remove content, or withhold payments (where the law allows) if you breach these Terms, if we suspect fraud or misuse, if the law requires it, or if we stop offering the Platform. We will give notice where we reasonably can.
• When an account ends, Sections that by their nature should continue (including Sections 9 to 11 and 15 to 20) will continue. Closing your account does not cancel a Job in progress or your obligation to pay amounts you owe.

19. Changes to these Terms

We may update these Terms from time to time. We will post the new version with a new "last updated" date, and for material changes we will give notice on the Platform or by email. If you keep using the Platform after the change takes effect, you accept the new Terms. If you do not accept them, you should stop using the Platform. Changes do not apply to Jobs already accepted.

20. General

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and AumVoice about the Platform.
• Severability. If a part of these Terms is found to be unenforceable, the rest stays in force.
• No waiver. If we do not enforce a right, we do not give it up.
• Assignment. You may not transfer your rights under these Terms. We may transfer ours as part of a sale or reorganisation of our business.
• Events beyond our control. We are not liable for delay or failure caused by events beyond our reasonable control.
• Electronic communications. You agree that we may send notices to you by email or on the Platform.

21. Contact and grievance officer

Grievance officer (for complaints about the Platform or content): Chanchal, info@aumvoice.com. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.

If you have any questions about these Terms, please contact us at info@aumvoice.com.