AumVoice Refund and Cancellation Policy

1. Overview

This Refund and Cancellation Policy explains when and how you can cancel an order or get a refund on aumvoice.com (the "Platform"), operated by AUMVOICE ("AumVoice", "we", "us"). It applies to:

• Clients who pay for a Job through the Platform; and
• Voice Artists who pay for an annual Subscription.

AumVoice is a marketplace. We connect Clients and Voice Artists, and we collect and hold the Job Amount until the work is approved. We are not a party to the agreement between a Client and a Voice Artist, and we do not own the Deliverables. All prices are in US dollars (USD). Payments are taken by our payment partner, PayPal. Words such as "Job", "Job Amount", "Deliverables" and "Subscription" have the same meaning as in our Terms of Service.

2. Delivery of services

• Everything is digital. AumVoice provides online services only. We do not ship physical goods, so there are no shipping charges and no shipping times.
• Jobs. The Voice Artist delivers the finished audio files through the Platform by the deadline agreed in the Job. You can download them from your account. Delivery times differ for each Job, and the agreed deadline is shown when you hire.
• Subscriptions. A Voice Artist's Subscription starts immediately after payment is confirmed. You will receive an email confirmation and a receipt.

3. How your payment is handled

When a Client pays for a Job, we hold the Job Amount until the Job is completed and the Client approves the work, or until the review period in the Terms of Service ends. During that time, the money is not paid to the Voice Artist. If a refund is due under this Policy, we refund it from the amount we hold.

4. Client cancellations and refunds

5. Voice Artist cancellations

• A Voice Artist may cancel a Job before starting work. The Client then receives a full refund, and we may ask the Voice Artist to take the Job back to the Client's list.
• If a Voice Artist misses the deadline without telling the Client, the Client may cancel and receive a full refund after the grace period in Section 4.
• A Voice Artist cannot cancel a Job after delivering the work and while it is awaiting review, except by agreement with the Client.
• Repeated cancellations or missed deadlines can lead to the Voice Artist's account being reviewed or suspended.

7. Subscription cancellation and refunds

• Cancelling. A Voice Artist's Subscription lasts for one year from the date of purchase. It does renew automatically. You can stop at any time by not renewing, or by writing to us. Your profile stays visible until the end of the paid year, unless it is removed for breaking the Terms.
• Refunds. A Subscription is non-refundable once the subscription period has started, except where: we charged you twice or by mistake; we end your Subscription without cause; the Platform could not be used for a long period because of a fault on our side; or the law requires a refund.
• No partial refunds. We do not refund the unused part of a Subscription period.

8. How refunds are paid

• Where it goes. Refunds are paid back to the original payment method, in US dollars. We cannot refund to a different card or account.
• How long it takes. We approve a refund within 3 business days of confirming that it is due, and send it to our payment partner. Your bank or card issuer then usually takes 5 to 10 business days to show it. Refunds to cards issued outside India can take longer.
• Currency. The refund equals the US dollar amount you paid. If your bank converts currencies, the amount in your own currency may differ because of the exchange rate on the day, and we are not responsible for this difference.
• Payment charges. Payment processing charges that our payment partner does not return to us are not refunded when you cancel after work has started.
• Tracking. You will get an email when we start the refund. If you do not see it after the time above, contact us with the payment reference.

9. Failed or duplicate payments

If money left your account but the payment failed or no order was created, it is usually returned automatically by the bank or payment partner within 5 to 7 business days. If it is not, please send us the payment reference and we will help. If you were charged twice, we will refund the duplicate payment.

10. Cases where we do not refund

• the Client has approved the work, or the review period has ended;
• the Client changes their mind after receiving work that matches the agreed brief;
• the Client's script, brief or instructions were incomplete or changed after the Job started (extra work may be needed and may cost extra);
• the Client asks for a refund because of how they used the Deliverables, for example a licence or clearance problem that is the Client's responsibility;
• a Voice Artist's Subscription period has started (see Section 7); or
• we find fraud, misuse or a breach of our Terms of Service.

11. Changes to this Policy

We may update this Policy. We will post the new version with a new "last updated" date. The version in force when you placed your order applies to that order.

12. How to request a refund or cancellation, and contact details

To cancel or ask for a refund, email info@aumvoice.com with the subject line "Refund request" and tell us:

• your name and the email on your account;
• the Job number or Subscription receipt, and the payment reference;
• what happened and what you would like us to do; and
• any evidence (messages, files, screenshots).